Privacy Policy

At Tiko Products, accessible via tikoproducts.com, we are committed to safeguarding the privacy and personal data of our users. We take data protection seriously and hold ourselves to rigorous standards of transparency, accountability, and compliance with applicable data privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, process, store, and protect your information.

1. Commitment to Privacy and Data Protection

We are dedicated to upholding the highest standards of privacy. We process your personal data lawfully, fairly, and transparently. All personal information is handled with care and respect for your rights, and only for specified, legitimate purposes. Our approach is designed to comply with applicable privacy regulations and to maintain your confidence in doing business with Tiko Products.

2. Scope of Policy and Role as Data Controller

This Privacy Policy applies to all visitors, users, and account holders who access or interact with the tikoproducts.com website. Tiko Products acts as the “data controller” for the purposes of processing personal data under GDPR and CCPA. This means that we determine the purposes and means by which your personal data is collected and used.

If you are located in a jurisdiction that imposes additional responsibilities on data controllers, such as the European Economic Area (EEA) or California, please note that we implement supplementary protections to ensure compliance with those laws.

3. Categories of Personal Data Processed

We collect and process various categories of personal data to operate our website and provide our services effectively:

a. Usage Data
Includes information such as your IP address, geographic location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths.

b. Account Data
Includes your full name, billing and shipping address, email address, and telephone number when you register an account or place an order.

c. Profile Data
Includes your preferences, historical purchases, and behavioral insights derived from your interactions with our platform.

d. Communication Data
Includes data from correspondence with us via contact forms, support inquiries, emails, phone calls, or the use of live support or chat services.

e. Technical Data
Includes information about the device you use to access our website, such as unique device identifiers, system configurations, operating system details, and other diagnostic data.

f. Transaction Data
Includes details of products purchased, payment details (excluding full credit card numbers, which are handled by third-party providers), delivery addresses, order history, and related data necessary for transaction processing.

g. Preference Data
Includes information regarding your consent to receive marketing, email preferences, product interest indicators, and engagement with promotional materials.

4. Legal Bases for Processing

We rely on several legal bases for processing your personal data under the GDPR and CCPA:

– Consent: When you provide clear permission for specific data processing activities (e.g., newsletter subscriptions).
– Contractual Necessity: When processing is necessary to fulfill a contract with you (e.g., product delivery, order confirmation).
– Legitimate Interests: Where processing is necessary for our legitimate business purposes, provided those interests are not overridden by your rights.
– Legal Obligation: Where processing is required to comply with applicable laws or enforce our legal rights.

5. Your Rights

Under GDPR and CCPA, you have certain rights regarding your personal data. Tiko Products is committed to ensuring you can exercise these rights effectively:

– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You may request corrections to inaccurate or incomplete data.
– Right to Erasure: You have the right to request deletion of your data in certain circumstances (“right to be forgotten”).
– Right to Restrict Processing: You can ask us to limit how we use your data in certain cases.
– Right to Data Portability: You may request that we provide your data in a machine-readable format to you or your chosen third party.
– Right to Object: You have the right to object to processing based on legitimate interest or direct marketing purposes.
– Do Not Sell My Information (under CCPA): California residents may opt out of the “sale” of personal information.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with the timelines and procedures prescribed by applicable law.

6. Security Measures

We implement robust technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

– Encryption of sensitive data in transit and at rest
– Access controls, authentication protocols, and role-based permissions
– Regular security audits and penetration testing
– Secure data backups and disaster recovery planning
– Employee training on privacy and security obligations

While we strive to use commercially acceptable means to protect your information, no method of transmission or storage is 100% secure.

7. International Data Transfers

Your information may be transferred to and stored in countries outside of your jurisdiction, including those that may not offer the same level of data protection as your home country. In such cases, we rely on safeguards such as:

– Standard Contractual Clauses approved by the European Commission
– Binding corporate rules and necessary additional measures
– Compliance with applicable legal requirements for cross-border transfers

By using tikoproducts.com, you acknowledge and consent to the international transfer of your personal data under these protections.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Data is retained in accordance with the following general timeframes:

– Usage Data: Up to 24 months for analytics and security purposes
– Account Data & Profile Data: Duration of your relationship with us plus 6 years (for legal audit and compliance)
– Transaction Data: Minimum of 7 years for tax and accounting compliance
– Communication Data: Up to 3 years from last contact
– Technical Data: Up to 2 years
– Preference Data: Until consent is withdrawn or upon inactivity for 12 months

We may anonymize data for statistical purposes and retain it indefinitely where prohibited data no longer identifies individuals.

9. Cookie Policy

We use cookies and similar tracking technologies to improve your website experience. The types of cookies we use include:

– Essential Cookies: Necessary for website functionality and secure login access.
– Functional Cookies: Enable additional features such as remembering preferences.
– Analytics Cookies: Help us understand user behavior for improvement purposes (e.g., Google Analytics).
– Performance Cookies: Track aggregated user engagement and site performance.

10. Cookie Management and Compliance

We honor both GDPR and CCPA requirements for cookie usage. Upon visiting tikoproducts.com, you will be presented with a consent banner that allows you to accept or manage cookies.

Under GDPR, no non-essential cookies will be deployed without your explicit opt-in. Under CCPA, we provide an option to limit data sharing and the ability to opt out of data sales via a “Do Not Sell My Info” link.

You may also configure your browser settings to reject or delete cookies. However, rejecting essential cookies may impair certain functionalities of the website.

11. Children’s Privacy

tikoproducts.com is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you are a parent or guardian and become aware that your child has provided us with personal information, please contact us immediately at [email protected]. We will remove such information in accordance with applicable laws.

12. Policy Updates & Notifications

We reserve the right to modify this Privacy Policy to reflect new legal requirements or changes to our business operations. We encourage users to review this policy periodically. Where material changes are made, we will provide prominent notice via the website or direct communication where legally required.

13. Contact Us

For any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact:

Tiko Products
Email: [email protected]
Website: https://tikoproducts.com

We are committed to full compliance with applicable privacy laws and to resolving any data-related concerns promptly and transparently.